ScanBrix Privacy Policy
Last Updated: 9.17.2025
ScanBrix, Inc. (“ScanBrix,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information we collect when you use our software applications, websites, and related services (the “Services”). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have.
By using ScanBrix Services, you consent to this Privacy Policy.
1. Information We Collect
Account Information
When you create an account, download or install our software, or purchase Services, we collect information such as your name, company, email address, phone number, payment details (processed through a third-party provider), and other information you voluntarily provide.
Project Content
When you upload scans, point clouds, models, images, or other files (“Content”) to ScanBrix, we collect and store that Content. We may also collect metadata related to the Content, such as file size, scan location (if enabled), and device identifiers.
Communications
We retain records of communications with you, including emails, support requests, and feedback submissions.
Device & Software Information
When you use the Services, we may automatically collect information about your device and software, including IP address, device ID, operating system, browser type, language/region settings, timestamps, and crash or performance data.
Website & Usage Data
We collect information about your use of our website and platform, including pages viewed, search queries, clicks, time spent, and referring/exit pages. We use cookies, pixels, and similar technologies to collect this information.
Third-Party Sites
If you choose to link your ScanBrix account with third-party services (e.g., SketchUp, Revit, cloud storage, or social platforms), we may collect information provided by those services, consistent with their privacy policies.
2. How We Use Information
We use your information to:
Provide, operate, and maintain the Services.
Process transactions and deliver purchased products/services.
Communicate with you about your account, transactions, and customer support requests.
Send you product updates, promotional offers, and relevant content (you may opt-out of marketing).
Improve and customize the Services, conduct analytics, and develop new features.
Enforce our Terms of Service, protect against fraudulent activity, and ensure network security.
Comply with legal obligations and regulatory requirements.
Research & Development
With your consent, ScanBrix may use anonymized or aggregated Content as part of internal or external research and development efforts (e.g., improving computer vision models, analyzing scan data trends). Personally identifiable information is removed where possible, but imagery within scans may contain identifying features (e.g., faces, property details).
3. Sharing of Information
We do not sell your personal information. We may share information as follows:
Service Providers: With trusted third-party vendors who perform services for us, such as cloud hosting, analytics, customer support, and payment processing.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets.
Legal Requirements: To comply with applicable laws, subpoenas, or government requests, or to protect the rights and safety of ScanBrix, our users, or others.
Advertising & Analytics Partners: We may share anonymized usage information (not Content) with partners to improve our marketing and measure performance.
Collaborators: When you share Content with project collaborators or third-party platforms, those recipients’ use of your Content will be governed by their own policies.
4. Managing Your Information
You may:
Access, update, or delete your account information at any time through your ScanBrix account settings.
Opt-out of marketing communications using the “unsubscribe” link in emails.
Disable cookies in your browser; however, this may limit Service functionality.
Request deletion of your account and associated Content by contacting us at privacy@scanbrix.com. We may retain certain information for legal, transactional, or backup purposes.
5. Security
We implement industry-standard safeguards to protect your information, including encryption, access controls, and secure storage. However, no system is completely secure, and we cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.
6. International Processing
Your information may be processed and stored in the United States or other jurisdictions where we or our service providers operate. These jurisdictions may have data protection laws that differ from your country of residence.
7. Children’s Privacy
ScanBrix Services are not intended for children under 13. We do not knowingly collect information from children under 13. If we learn that we have collected such information, we will delete it promptly.
8. California Residents
If you are a California resident, you may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us at privacy@scanbrix.com.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Continued use of the Services after changes indicates acceptance of the new policy.
10. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
ScanBrix, Inc.
Email: privacy@scanbrix.com